Refund Policy

Last updated: October 31, 2026

If NOVA won't run on your PC

If NOVA doesn't start or can't activate on your PC and we can't fix it together, we refund you in full. Ask within 3 days of purchase: open a request on your account page or email , with your order email and what happens when you open the app.

Before you buy, you can see what NOVA does in the live demo, check the requirements, and ask us anything.

Other requests

NOVA is a digital product: your license key is delivered the moment you pay. Apart from the case above, purchases aren't refunded, except where the law requires it.

Buyers in the EU and UK

Consumer law in the EU and UK normally lets you cancel a purchase of digital content within 14 days. At checkout you ask us to deliver your key straight away and confirm that you understand this ends that 14-day right once the key is delivered. You can still get a refund within 3 days if NOVA won't run on your PC, as above.

What happens after a refund

The license key is disabled, and NOVA stops working the next time it checks the license. Settings NOVA changed stay as they are: undo them from the History page before uninstalling if you want your previous settings back.

How refunds are paid

Refunds go back to the original payment method, usually within 5–10 business days.

Your rights

This policy doesn't take away any rights you have under the consumer law where you live.