Privacy Policy

Last updated: October 31, 2026

The short version

NOVA doesn't collect telemetry, usage data or files from your PC. It talks to us to check your license, and with it tells us your PC's specs and which NOVA version you run, so we can help you and know which versions are in use. We don't sell data or use it for advertising.

What the app sends

When you activate NOVA, and when it starts, it sends your license key, your PC's name and an anonymous machine ID to our license server (license.novatuned.com) to confirm the key is valid for that PC. The machine ID is a one-way hash of your motherboard's identifiers; it can't be turned back into hardware details.

With the activation, and again when they change, it also sends your PC's specs: Windows edition and build, processor, graphics card, amount of memory, number of cores and the NOVA version. We keep them with your license, so your account page can show which version each PC runs and we can answer support requests without asking. They never include your files, your user name or what you do on the PC.

NOVA also downloads its update information and its known-issues list from novatuned.com. A few features contact other services directly, only when you use them: the network tests ping the servers they show, the game connection monitor looks up a game server's location with RIPE's IP map and reads Valve's server list from Steam, and the driver check asks NVIDIA which driver is current. For games from other launchers, and Steam games missing a picture, the app looks the game's name up on Steam's store and downloads its pictures from Steam (you can turn this off in NOVA's settings). Like any web request, these carry your IP address.

Proof results you choose to share

Sharing is off unless you turn it on in NOVA's settings or share a single result from its Proof card. NOVA then sends a finished Proof of one change to novatuned.com: the change you tested (a NOVA setting, a launch option, a frame cap or one-click optimization), the game's program name, the number and length of the runs, and each measurement before and after with its range. We add your PC's processor, graphics card, memory, Windows build and NOVA version from your license record. We don't keep your IP address, license key, machine ID or PC name with it: the PC is stored as a scrambled code, only so a newer result replaces your older one.

We publish only totals per change, such as "12 PCs: 7 measured better, 5 no clear change", and only once at least 5 different PCs have shared that change. A single result is never shown. You can turn sharing off at any time in NOVA's settings; to have your shared results deleted, write to support from your account page.

What we receive when you buy

Stripe processes your payment and shares your name, email address, billing address, order details and country with us, which we use to issue your license, send it to you, handle refunds and meet tax obligations. We never see your full card details. See Stripe's privacy policy for how they handle payment data. We send your license key by email through Resend.

How we use it

To deliver your license, support you, prevent license sharing and meet tax and accounting obligations. We don't sell your data or use it for advertising.

Your account and reviews

When you sign in to your account page, we email a one-time code to your purchase address through Resend and keep a record of it for 10 minutes. Signing in sets one cookie that keeps you signed in on that browser for 30 days; it's used for nothing else. If you write a review, we show the name you choose, your rating, your words, the PC details you enter (optional) and the date on novatuned.com once we've approved it. Your email address is never shown. You can edit or delete your review on the account page at any time.

Support requests

When you open a support request on your account page, we keep what you write, the files you attach (for example NOVA's diagnostics file or system report) and the PC you pick, on our own server, so you and we can see the whole conversation. We email you through Resend when we reply. Attachments are only available to you and to us. We keep requests so we can help you again later; ask us and we'll delete them.

Website

This site doesn't use analytics, tracking or advertising cookies (the only cookie is the account sign-in above). Fonts are served from this site. The payment form on the checkout page is provided by Stripe, which receives your IP address as part of serving it. Our server keeps IP addresses briefly in memory to limit how often one address can call it.

Questions and links you send us

If you ask a question before buying on the help page, we keep your email address and your question as a request, like a support request, and answer you by email through Resend. If you send yourself the link to NOVA from your phone, we use your email address for that one email and don't keep it.

Emails we send

We email you your license key, sign-in codes, and replies to your requests. If your key hasn't been used a day after you buy, we may send one email with help getting started. We don't send newsletters or marketing.

Your rights

You can ask us for a copy of your data or ask us to delete it (we may keep order records where the law requires). Email .